CPI Nonviolent Crisis Intervention Training

General Overview

Nonviolent Crisis Intervention® training is a behavior management system that teaches simple skills for assessing, managing, and responding to risk behavior at work. The focus is on verbal de-escalation, prevention, and early intervention. Safe physical intervention options are also taught, to be used only as a last resort.

This time-tested program gives you an effective framework for decision making and problem solving. It also equips you with the skills and confidence to champion a culture of Care, Welfare, Safety, and Security℠.

Note: SEDRS’s Nonviolent Crisis Intervention Training programs can be tailored to address specific physical intervention skills and practices based on your needs.

Course Topics

  • The Crisis Development Model
    Learn the levels of crisis development and corresponding staff responses for each behavior level.
  • Nonverbal Communication
    Explore how your nonverbal communication can positively or negatively affect an individual’s behavior.
  • Paraverbal Communication
    Examine how the way you say what you say can influence how someone perceives your message.
  • Verbal Communication
    Delve into verbal intervention and Empathic Listening approaches to de-escalate a situation and decelerate a person’s behavior.
  • Precipitating Factors, Rational Detachment, Integrated Experience
    Discover how antecedents can influence behaviors, and explore how your attitudes and actions can influence a person in crisis.
  • Staff Fear and Anxiety
    Explore how to cope with fear and anxiety, and how to stimulate positive and productive responses during crisis situations.
  • Decision Making
    Organize your thinking about the risks of different behaviors. Learn critical analysis and rational reasoning to make appropriate decisions about how to respond in a situation.
  • Physical Interventions — Disengagement Skills
    Learn nonharmful skills for responding to risk behaviors such as strikes and grabs.
  • Physical Interventions — Holding Skills
    Understand the risks of restraint use. Explore progressive team responses to physical risk behaviors, and essential methods for discontinuing restraint use as soon as possible.
  • Postvention
    Learn a key framework for debriefing, establishing Therapeutic Rapport, preventing future crises, and improving staff interventions.

Training Seminars

Foundation Training | $2400

12-14 hours. Includes all Nonviolent Crisis Intervention® concepts, principles, and models.

Abridged Foundation Training | $600-1200

6-12 hours. Abridged programs focus on prevention and verbal intervention practice, with the option to expand on prevention and intervention while limiting or eliminating physical intervention skills. Maximum of 20 participants per trainer.

Refresher Foundation Training | $600-1200

3-14 hours. Refresher training includes a pre-test, review of Nonviolent Crisis Intervention® core models, practice of any physical intervention skills previously taught, and a post-test. Maximum of 12 participants per session.

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CPI®, Prepare Training®, Nonviolent Crisis Intervention®, and Crisis Prevention Institute® are registered trademarks of the Crisis Prevention Institute, Inc.